Privacy Policy

1. Information We Collect

At Kwinch, we collect information to provide better services to all our users. This includes:

• Personal Information: Name, phone number, and email address when you create an account or book a service.
• Location Information: Real-time geographic location when you use our app for pickup and tracking services.
• Vehicle Details: Make, model, year, and plate number to identify your vehicle for towing.
• Usage Data: Details of how you used our service, such as booking history and app interactions.

2. How We Use Your Information

We use the information we collect to:

• Facilitate and coordinate towing services between customers and drivers.
• Provide real-time tracking of drivers and estimated arrival times.
• Process payments and verify identities via SMS/OTP.
• Improve our app's functionality and user experience.
• Communicate with you regarding your bookings or support requests.

3. Sharing of Information

We share your information with drivers and service providers only to the extent necessary to fulfill your towing request. We do not sell your personal information to third parties. We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, update, or delete your personal information stored in our system. You can do this through your account settings or by contacting our support team.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Instagram @kwinchkw or through our customer service hotline.